ICEMA Engineer Indonesia Row

1. Trip Overview

• The trip lasted for 11 days, and the engineers visited six locations in Indonesia: Cileunyi, Kraggan Town, Bandung, East Java Ice Factory, Pameungpeuk, and Jakarta.

• The main purpose was to provide customers with installation, debugging, training, and after - sales support for ice - making machines.

2. Details of Each Site

• Cileunyi: The customer purchased a 10 - ton tube ice - making machine. The engineers optimized the system and solved the problems encountered by the customer during use.

• Kraggan Town: The customer purchased a 10 - ton tube ice - making machine but had not yet used it. The engineers taught the customer how to use the machine.

• Bandung: The customer ordered a 5 - ton tube ice - making machine. The engineers provided on - site guidance on how to add refrigerant and perform routine maintenance.

• East Java Ice Factory: The operation of the 10 - ton tube ice - making machine was checked and the filters were replaced.

• Pameungpeuk: The customer purchased an ice - making machine. The engineers installed it and provided guidance on its use. The customer was satisfied with the ice - making effect.

• Jakarta: The customer ordered a 5 - ton tube ice - making machine. The engineers provided on - site guidance on setting machine parameters and performing routine maintenance. The customer was satisfied with the after - sales service.

The trip was highly productive. The engineers gained an understanding of the local ice - making machine market (mid - to - high - end market) and received positive feedback from customers. This will motivate them to provide higher - quality products and better services.